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We’re a great family bringing you the best experience in the MAYAN RIVIERA.

Our CONCIERGE TEAM is ready to give you personal assistance for your next holidays.

We’ve got flats, houses, villas, rooms to stay; private chef, private mixologist, the best tours, yatchs to let, cars, shuttle service, art & more.
Come and enjoy us, come live the experience with us!!!.

THANKS FOR STOPPING BY

 

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Contact Us

any questions or comments

Contact us and member of our concierge team will contact you for a personal assistance.

(+52) 984-150-9991
(+52) 998-155-9299
(+52) 998-235-6541


Tequila Tasting

FAQ

Cancellation policies for WHALE SHARK EXPERIENCE

In case of not seeing the whale shark during the booked date, no refund will be applied. This possibility is almost null during the tour season, MIX BARLAB RIVIERA MAYA & SEAFRIENDS TOURS will not be responsible in case of not

Seeing them, since being a natural spectacle, it does not depend directly on the company. If once the excursion begins, due to weather conditions, the port authorities require we return, there will be no refund as it is considered a cause of force majeure. If the weather conditions require the closure of the harbor, cancel the departure of the boats and the refore the cancellation of the tour, the company will reimburse 90% of the paid amount, so administrative expenses (including bank expenses) derived from this tour can get covered.

Whenever the safety of the tourists can be guaranteed, an alternative date will be offered during the period of their stay on the state, and it is up to the customer to make the trip or not on the proposed alternative date.

If the customer does not show up on the date and time of the appointment, without prior notice, the service is considered No Show and 100% of the tour will be charged.

CANCELATION 4 DAYS BEFORE: No charge
CANCELATION 3 DAYS BEFORE: 50%
CANCELATION 2 DAYS BEFORE: 100%

SITE POLICIES

By using this page, you accept the terms, conditions and advertisements contained therein (the policies). The company reserves the right, at its own discretion, to update or look over the policies as it deems necessary. Please check this policiesp eriodically to be informed of the changes.

Privacy Policy

It reveals our collection of information and the form of dissemination through our websites. We use your IP address to diagnose your server´s problems and to administer our site. Your IP address can be used to collect demographic information.

This information allows us to provide a better content to our users by covering their needs and also helping our marketing staff to better understand our audience. This site may use the service of others for the purpose of serving and / or announcing, promoting or sending other marketing messages. To do this, these services collect typical anonymous information through the use of cookies. Contact us in case you want to learn more about these services.

This site can organize forums, messages in assembly, and / or media groups available to other users. Please remember that any information that is displayed in it becomes public, so you should be cautious in the type of personal information you provide. This page maintains a newsletter with email addresses. http://www.mixbarlab.com gathers the email addresses of the voluntary subscribers.

Subscribers can remove their address from the list by following the instructions provided in each newsletter. If you have any questions about this privacy policy, you can contact mixbarlabrivieramaya@gmail.com Or write us, MIX BARLAB RIVIERA MAYA to:

716 54 Street
Rodriguez Alcaine, Reg 515.
Cancun, Quintana Roo
77535

The site administrator reserves the right to change this Privacy Notice at any time, we recommend continuous revision Online shopping with Mix BarLab Riviera Maya. If you are buying something from http://www.mixbarlab.com we will require you provide us your name, email address, mailing address, credit card number and expiration date.

This allows us to process and complete your application by sending you the status of it. This information also allows us to keep you informed about new products and services, without sharing or selling it to third parties for any purpose.

Web Links and Third Party Sites

This site can be linked to other Internet sites. These sites are not controlled by http://www.mixbarlab.com so it is of your knowledge that http://www.mixbarlab.com is not responsible for any of the contents of these sites. The inclusion of this link does not imply endorsement of http://www.mixbarlab.com nor an association with these operators.

Additionally, ww.mixbarlab.com is not responsible for the privacy practices of such sites.

Property Rights and Restrictions

All content and available materials on this site are protected by copyright, trademarks, service marks, patents, trade secrets or any other property right and law that restrict the use thereof. The product and name http://www.mixbarlab.com are registered trademarks and / or commercial trademarks of MIX BARLAB RIVIERA MAYA and are exclusive to MIX BARLAB RIVIERA MAYA. You cannot use MIX BARLAB RIVIERA MAYA brand under any circumstances without prior authorization from MIX BARLAB RIVIERA MAYA, except to be expressly authorized by MIX BARLAB RIVIERA MAYA, you agree not to sell, resell, exploit for commercial purposes, license, rent, modify, distribute, copy, reproduce, duplicate, transmit, publicly distribute, publish, adapt, edit or create derivative works of portions of the contents and materials of the site. Not with standing the above, you may download or print a copy of the materials or contents of the site from your computer for your personal non-commercial use, with the commitment to keep intact the copyright or any property announcement. Any copy, compiled, directly or indirectly, collection, directory or database without previous authorization of MIX BARLAB RIVIERA MAYA is forbidden. Likewise, the use of materials or content for any purpose that is not expressly permitted, is automatically prohibited.

Your agreement with this Statement By using this site, you accept the use of the information on http://www.mixbarlab.com mentioned above. Please review these policies periodically to be informed of possible changes. Your use of the site following policy changes will be taken as your consent to them.

Cancelation Policies

Tour Cancellation Policies
– Over 48 hours before your service time a full refund will apply.
– From 47 to 36 hours before your service time 80% refund will apply
– 35 hours to the same day and no-shows no refund will be given.

Hospitality Cancellation Policies
– Over 15 days, full refund.
– 15 to 7 days, 15% charge of the total
– 6 days or less & no-shows will be charged the 15% cancellation cont plus o one
night penalty.
Cancellations MUST be made directly with www.mixbarlab.com to be valid.

Price Guarantee

MIX BARLAB RIVIERA MAYA guarantees the price or rate of accommodation, tour, shuttle or any service from any possible future increase by submitting the reservation and your full paymen Service & Responsibility

http://www.mixbarlabrivieramaya.com will be responsible only for the reservation and not situations inherent to accommodation and tour operations.

Weather Guarantee

If you like to change the date of the tour due bad weather conditions, since being this matter out of MIX BARLAB RIVIERA MAYA control; this company or our
partner companies will not offer any type of refund.

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