any questions or comments
Cancellation policies for WHALE SHARK EXPERIENCE
In case of not seeing the whale shark during the booked date, no refund will be applied. This possibility is almost null during the tour season, MIX BARLAB RIVIERA MAYA & SEAFRIENDS TOURS will not be responsible in case of not
Seeing them, since being a natural spectacle, it does not depend directly on the company. If once the excursion begins, due to weather conditions, the port authorities require we return, there will be no refund as it is considered a cause of force majeure. If the weather conditions require the closure of the harbor, cancel the departure of the boats and the refore the cancellation of the tour, the company will reimburse 90% of the paid amount, so administrative expenses (including bank expenses) derived from this tour can get covered.
Whenever the safety of the tourists can be guaranteed, an alternative date will be offered during the period of their stay on the state, and it is up to the customer to make the trip or not on the proposed alternative date.
If the customer does not show up on the date and time of the appointment, without prior notice, the service is considered No Show and 100% of the tour will be charged.
CANCELATION 4 DAYS BEFORE: No charge
CANCELATION 3 DAYS BEFORE: 50%
CANCELATION 2 DAYS BEFORE: 100%
By using this page, you accept the terms, conditions and advertisements contained therein (the policies). The company reserves the right, at its own discretion, to update or look over the policies as it deems necessary. Please check this policiesp eriodically to be informed of the changes.
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716 54 Street
Rodriguez Alcaine, Reg 515.
Cancun, Quintana Roo
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This site can be linked to other Internet sites. These sites are not controlled by http://www.mixbarlab.com so it is of your knowledge that http://www.mixbarlab.com is not responsible for any of the contents of these sites. The inclusion of this link does not imply endorsement of http://www.mixbarlab.com nor an association with these operators.
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All content and available materials on this site are protected by copyright, trademarks, service marks, patents, trade secrets or any other property right and law that restrict the use thereof. The product and name http://www.mixbarlab.com are registered trademarks and / or commercial trademarks of MIX BARLAB RIVIERA MAYA and are exclusive to MIX BARLAB RIVIERA MAYA. You cannot use MIX BARLAB RIVIERA MAYA brand under any circumstances without prior authorization from MIX BARLAB RIVIERA MAYA, except to be expressly authorized by MIX BARLAB RIVIERA MAYA, you agree not to sell, resell, exploit for commercial purposes, license, rent, modify, distribute, copy, reproduce, duplicate, transmit, publicly distribute, publish, adapt, edit or create derivative works of portions of the contents and materials of the site. Not with standing the above, you may download or print a copy of the materials or contents of the site from your computer for your personal non-commercial use, with the commitment to keep intact the copyright or any property announcement. Any copy, compiled, directly or indirectly, collection, directory or database without previous authorization of MIX BARLAB RIVIERA MAYA is forbidden. Likewise, the use of materials or content for any purpose that is not expressly permitted, is automatically prohibited.
Your agreement with this Statement By using this site, you accept the use of the information on http://www.mixbarlab.com mentioned above. Please review these policies periodically to be informed of possible changes. Your use of the site following policy changes will be taken as your consent to them.
Tour Cancellation Policies
– Over 48 hours before your service time a full refund will apply.
– From 47 to 36 hours before your service time 80% refund will apply
– 35 hours to the same day and no-shows no refund will be given.
Hospitality Cancellation Policies
– Over 15 days, full refund.
– 15 to 7 days, 15% charge of the total
– 6 days or less & no-shows will be charged the 15% cancellation cont plus o one
Cancellations MUST be made directly with www.mixbarlab.com to be valid.
MIX BARLAB RIVIERA MAYA guarantees the price or rate of accommodation, tour, shuttle or any service from any possible future increase by submitting the reservation and your full paymen Service & Responsibility
http://www.mixbarlabrivieramaya.com will be responsible only for the reservation and not situations inherent to accommodation and tour operations.
If you like to change the date of the tour due bad weather conditions, since being this matter out of MIX BARLAB RIVIERA MAYA control; this company or our
partner companies will not offer any type of refund.